TERMS & CONDITIONS

1. Introduction

Welcome to Shores Automotive ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website located at lp.shoresautomotive.com (the "Site"), as well as any services, features, content, applications, or communications offered by Billy Craven Automotive, Inc DBA Shores Automotive (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy available at https://lp.shoresautomotive.com/privacy_policy. If you do not agree to all of these Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

2. Description of Services

Billy Craven Automotive, Inc DBA Shores Automotive is a family-owned, specialized auto repair shop providing expert maintenance, diagnostics, and repair services for European luxury vehicles and domestic cars. Our digital platform and customer relationship management systems allow users to request appointments, view service updates, and communicate with our team regarding vehicle service and marketing inquiries.

3. GoHighLevel Platform Context & Communications

We utilize GoHighLevel, a third-party CRM and marketing automation platform, to manage customer data, track leads, and facilitate communications. By providing your contact information, including your email address and phone number, you acknowledge and agree that Billy Craven Automotive, Inc DBA Shores Automotive may contact you through this platform via:

  • Email communications

  • Voice calls and prerecorded voicemails

  • Text messages (SMS/MMS)

Prior explicit consent is required before we send you any automated text messages. Your data will be handled in accordance with our Privacy Policy.

4. Text Messaging Program Terms

The following terms apply specifically to our SMS and text messaging program:

Program Description: When you opt into our text messaging program, you can expect to receive Appointment Reminders & Confirmations, Service & Status Updates, and Follow-Up & Review Requests regarding your vehicle.

Opt-Out Instructions: You can cancel the SMS service at any time. Just text 'STOP' to number you received the message from. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help Instructions: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages.

Message & Data Rates Disclosure: As always, message and data rates may apply for any messages sent to you from us and to us from you.

Message Frequency Disclosure: You will receive message and message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy Policy Reference: If you have any questions regarding privacy, please read our privacy policy: https://lp.shoresautomotive.com/privacy_policy

5. User Responsibilities & Acceptable Use

As a condition of your use of the Services, you agree to:

  • Provide accurate, current, and complete information when filling out forms or scheduling appointments.

  • Maintain the security and confidentiality of any communication channels linked to your account.

  • Not use the Services for any unlawful, fraudulent, or malicious purposes.

  • Not attempt to disrupt, interfere with, or compromise the security of our website, networks, or GoHighLevel CRM infrastructure.

6. Payments & Billing

Payments for auto repair, parts, diagnostics, and maintenance services are due upon completion of the service, unless explicitly agreed upon otherwise in writing. We reserve the right to require deposits or pre-authorizations before performing certain luxury vehicle diagnostic or repair procedures. All fees, taxes, and diagnostic costs will be presented clearly on your repair order or invoice.

7. Intellectual Property

All content, branding, logos, graphics, text, and software code on the Site and utilized within our marketing materials are the exclusive property of Billy Craven Automotive, Inc DBA Shores Automotive or its licensors and are protected by applicable copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access the Site for personal, non-commercial use only.

8. Disclaimers

The Services and all digital content provided on our Site are delivered on an "as-is" and "as-available" basis without warranties of any kind, either express or implied. While we strive to provide accurate mechanical estimates and scheduling intervals, digital appointment requests do not constitute a guaranteed reservation until manually confirmed by a Billy Craven Automotive, Inc DBA Shores Automotive representative.

9. Limitation of Liability

To the maximum extent permitted by law, Billy Craven Automotive, Inc DBA Shores Automotive, its owners, employees, or tech partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website, digital communication programs, or vehicle services, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to defend, indemnify, and hold harmless Billy Craven Automotive, Inc DBA Shores Automotive, its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your misuse of the website or communication services.

11. Termination

We reserve the right, without notice and at our sole discretion, to terminate or suspend your access to our website, communication lists, or digital services for any conduct that we believe violates these Terms, is harmful to other users, or infringes upon our business operations.

12. Governing Law

These Terms and your use of our Services shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Palm Beach County, Florida.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Any changes will become effective immediately upon posting the updated version to this page. Your continued use of our website or communication programs after changes are published constitutes your acceptance of the revised Terms.

14. Contact Information

If you have any questions, comments, or concerns regarding these Terms of Service, please contact us at:

Billy Craven Automotive, Inc DBA Shores Automotive

2544 NW 2nd Avenue, Boca Raton, FL, US, 33431

Email: [email protected]

Phone: +1 561-783-4438

Last Updated: May 21, 2026