Privacy Policy

1. Introduction

Shores Automotive is committed to protecting your privacy. This Privacy Policy explains how Billy Craven Automotive, Inc DBA Shores Automotive collects, uses, and safeguards your information when you visit our website, lp.shoresautomotive.com, or communicate with us via phone, SMS text messaging, or email.

2. Information We Collect

We collect information that you voluntarily provide to us when you request an appointment, submit an inquiry through our forms, or contact us directly. This information includes:

Identity & Contact Data: First name, last name, phone number, email address, and vehicle details (such as year, make, and model).

Communication Data: The content of your text messages, emails, or phone calls with us.

Appointment & Service History: Details regarding requested repair or maintenance services and scheduled dates.

3. How We Collect Information

We collect information directly from you through our digital platform and communications systems. This occurs when you:

  • Fill out forms on lp.shoresautomotive.com.

  • Schedule an appointment using our digital booking calendars.

  • Initiate a text message conversation, call our tracked business numbers, or send an email to [email protected].

4. How We Use Information

Billy Craven Automotive, Inc DBA Shores Automotive uses your information to provide expert auto repair, maintenance, diagnostics, and customer support. Specifically, we use your data to:

  • Confirm, manage, and remind you of scheduled service appointments.

  • Send vehicle diagnostic updates, repair updates, and service estimates.

  • Respond to your questions, inquiries, and customer service requests.

  • Process service records and track the maintenance history of your vehicle.

5. SMS & Communications

When you provide your phone number to Billy Craven Automotive, Inc DBA Shores Automotive through an appointment booking calendar, contact form, or chat widget, you can explicitly opt in to receive text messages regarding your service requests, vehicle updates, and appointments. Customers may opt in to receive SMS messages through the chat widget located on our website at lp.shoresautomotive.com. By submitting your name and phone number through the chat widget, you are expressly providing written consent to receive SMS/MMS text messages from Billy Craven Automotive, Inc DBA Shores Automotive. This consent is obtained at the point of form submission, prior to any automated messages being sent. A copy of our SMS consent disclosure is presented to you within the chat widget at the time of opt-in.

  • Opt-In Consent: Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services. Consent is strictly used to communicate regarding your vehicle's service needs and is never a condition of purchase.

  • Message Frequency: Message frequency varies based on your interactions and active service tickets with us.

  • Rates: Message and data rates may apply depending on your mobile carrier plan.

  • Opt-Out Instructions: You can cancel the SMS service at any time. To opt out, simply reply STOP to any text message received from us. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

  • Help Instructions: If you are experiencing issues with the messaging program or need assistance, you can reply with the keyword HELP for more information, or contact us directly at [email protected] or +1 561-783-4438.

  • Opt in to SMS communications through the chat widget on lp.shoresautomotive.com, where a consent disclosure is presented prior to submission.

6. Data Sharing Policy

Billy Craven Automotive, Inc DBA Shores Automotive values your trust and strictly protects your contact information. Customer opt-in data is NEVER sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Cookies & Tracking Technologies

Our website, lp.shoresautomotive.com, operates without the use of advertising tracking pixels or advertising cookies. We do not track your browsing habits across third-party websites or serve targeted digital ads based on your visit.

8. Data Security Practices

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access to your information is strictly limited to authorized staff who require the data to perform necessary vehicle maintenance and repair services.

9. Data Retention

Billy Craven Automotive, Inc DBA Shores Automotive retains your personal information and vehicle service history only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and reporting obligations, and provide ongoing historical maintenance records for your vehicle.

10. Third-Party Services

We utilize GoHighLevel as our primary infrastructure platform, CRM, automation system, and communication system. GoHighLevel acts strictly as a data processor on behalf of Billy Craven Automotive, Inc DBA Shores Automotive. It securely stores contact data, communication records, appointment logs, and digital forms. It powers our operational automated workflows, email tracking, call tracking, and SMS text message delivery. GoHighLevel is bound by strict confidentiality requirements and is unauthorized to use your data for any independent or marketing purposes.

11. Your Rights & Choices

You have control over your information. Depending on your preferences, you have the right to:

  • Review the personal contact information we hold about you.

  • Request corrections or updates to inaccurate contact details or vehicle records.

  • Request the deletion of your personal data from our operational systems, subject to legal record-keeping requirements.

12. Children’s Information

Our services are directed exclusively to vehicle owners and operators. We do not knowingly collect, maintain, or request personal information from individuals under the age of 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our systems.

13. Changes to This Policy

Billy Craven Automotive, Inc DBA Shores Automotive may update this Privacy Policy from time to time to reflect changes in our operational procedures or compliance regulations. Any updates will be published directly on this page with an updated revision date.

14. Contact Information

For questions regarding this Privacy Policy, data access requests, or to opt out of our communications, please contact us at:

Billy Craven Automotive, Inc DBA Shores Automotive

2544 NW 2nd Avenue, Boca Raton, FL, US, 33431

Email: [email protected]

Phone: +1 561-783-4438

Last Updated: May 21, 2026